Guestlist Moderator Lead at JEWEL Nightclub

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Mental Health Support and Services

• Fertility & Family Forming Support and Resources

• Pet Insurance

• Employee Discounts

• TAO Savings Marketplace

• Time off and much more!

The Guest List Moderator Team Lead is responsible for providing leadership and supervision mainly through his/her own actions by setting the standard for all Guestlist Moderators to follow. This position supports a broad range of supervisory activities and/or promotes venues and creates goodwill for company’s services among customers or prospects. The Guest List Moderator Team Lead ensures all front door operations are running efficiently while managing guests entry into the venues.  

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:  

• Provides leadership, support, & guidance to Guestlist Moderators  

• Monitoring team performance  

• Assist with guest entry (guest list, presale tickets, bar cards, LVPP, hard tickets / passes, general admission, & tours.)  

• Acts as a liaison between Guestlist Moderator staff & management  

• Manages employee requests & transgressions  

• Handles customer issues & manages conflict  

• Works directly with venue management to oversee door operations  

• Works directly with promotions management with door set up / rules  

• Monitors attendance  

• Provides great customer service to internal and external customers  

• Maintain a consistent and high level of productivity assisting scheduled Guestlist Moderators  

• Set-up and shut down of technology (iPads and scanners) at the promotional level  

• Notify MOD of all breaks, leave of rotation or duties in which one cannot perform at the time of assignment  

• Completes various reports  

• Assist with training of new hires for assigned venue/s and Guestlist Moderator tasks  

• Responsible for maintaining assigned workstations/offices/podiums in a neat and orderly fashion  

• Always lead by example  

• Inform management of any complaints, comments, or feedback through reports and/or emails  

• Welcoming guests to the venue in a warm & friendly manner  

• Responds to guest’s inquiries & requests in a timely, friendly, & efficient manner  

• Performs opening & closing duties  

• Maintain a proper and professional appearance and attitude  

• Maintain and promotes a friendly professional atmosphere for patrons and co-workers  

• Attentive to all company related events and upcoming venues and changes  

• Inform management of any complaints, comments, or incidents  

• Familiarity with health & safety restrictions  

• Helps fellow team members & other departments wherever necessary to maintain positive working relationships  

• Remain alert for any suspicious persons or activities  

• React professionally and rationally in emergency and pressure situations  

• Identify intoxicated, disorderly, or insubordinate guests and reports them to Security  

• Constantly pays attention to surroundings and to customers  

• Communicate professionally with all management inside host properties  

• Assist and/or completes additional tasks as assigned  

TRAINING REQUIREMENTS:  

• Tao Group Hospitality in-venue Guest List / Ticket training.  

EDUCATION/WORKING KNOWLEDGE:  

• i.e. High School Diploma Required or equivalent / Bachelor’s Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field   

• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred   

• 21+ years of age  

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:   

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions  

• Ability to write, read, and verbally communicate  

• Must have good positive energy throughout the day  

• Must be able to print legibly for Team Members, management, and guests to read  

• Must be able to stand for extended periods of time  

• Must be able to move quickly   

• Must be able to push and lift up to 75 lbs. with or without assistance  

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume  

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required  

• Exposure to cleaning materials  

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required  

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment  

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards  

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner  

• Ability to maintain confidentiality  

• Ability to handle a fast-paced, busy, and somewhat stressful environment