Hospitality Manager at Patina Group
The opportunity
Delaware North’s Patina Group is searching for a full-time Hospitality Manager to join our team at based out of Orlando or New York City, with ability to travel at least 50-75% of the time. As a Hospitality Manager, you will be responsible for delivering exceptional guest experiences across all locations within the restaurant group. This role serves as a floating hospitality leader, stepping into any venue as needed to support service execution, reinforce standards, and elevate the overall experience. Our ideal candidate operates well on the restaurant floor, stabilizing operations, modeling best in class hospitality, and ensuring seamless, high-touch guest expediences for our high-value clientele.
Pay
Minimum – Anticipated Maximum Base Salary: $81,900 - $110,600 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
- Serve as a roving on-site leader by deploying to locations based on operational needs, peak periods, events, and leadership coverage gaps
- Support daily operations through hands-on service in host, floor management, and guest relations roles to ensure exceptional guest experiences
- Evaluate operational performance in real time and implement improvements to service flow, team coordination, guest engagement, and overall readiness
- Partner with General Managers and site leadership to reinforce service standards, operational execution, and strong floor presence
- Deliver personalized hospitality to VIP, repeat, and high-value guests while overseeing seamless experiences from arrival through departure
- Anticipate guest needs, resolve service issues in real time, and turn recovery situations into positive outcomes that strengthen guest satisfaction
- Coach and develop front of house teams by modeling luxury hospitality standards and providing actionable performance feedback
- Support events and high-profile experiences while collaborating across departments, monitoring guest feedback, and identifying opportunities for continuous improvement
More about you
- Bachelor’s degree in hospitality management or related field preferred but not mandatory; serve safe would be ideal but not mandatory
- Minimum of 3 years of a management experience in luxury hospitality, fine dining, or guest relations
- Proven track record in VIP or high-profile guest management
- Demonstrated ability to handle confidential information and interact professionally with celebrities, influencers, and high-net-worth individuals
- Strong understanding of brand representation, events, and high-touch service environments
- Proficient computer skills, including Word and Excel
- Familiarity with CRM systems and reservation platforms
- Must be able to travel at least 50% of the time
- Must reside or be willing to relocate to one of our major operating regions including Orlando or New York City
Shift details
Days
Evenings
Holidays
Weekends
Events
Who we are
Delaware North is a leader in food service management, operating some of the busiest and most famous kitchens in the world. This is no exception when it comes to serving up exquisite cuisines and unforgettable dining experiences in the Lake Buena Vista, Florida area at Tutto Italia, Via Napoli, Morimoto, Vivoli Florida, The Edison, Enzo's Hideaway and Tunnel Bar, Maria and Enzo's Ristorante, and Pizza Ponte.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
