Hostperson at Feroce
Part-time team members who meet the requirements are eligible for:
State Applicable Time Off
Pet Insurance
401(k) Retirement Program with Employer Match
Employee Assistance Program
TAO Savings Marketplace
Employee Discounts and much more!
The Host is responsible for creating a welcoming and memorable first impression by providing exceptional hospitality and managing the guest arrival experience. This role coordinates reservations, assists with guest check-in for special events and pop-up activations, and supports the efficient flow of guests throughout the venue. The Host interacts with guests, fellow team members, and management with professionalism, warmth, and genuine hospitality, consistently upholding Tao Group Hospitality's service standards.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Welcomes guests upon arrival and provides a warm, professional, and hospitable first impression.
- Anticipates guest needs and accommodates requests to enhance the overall guest experience.
- Coordinates reservations and assists with managing guest flow and seating or entry timing, as applicable.
- Checks in ticketed guests for pop-up activations and special events.
- Assists with guest wristbanding and verification procedures, as applicable.
- Monitors guest timing and turn times to support efficient venue operations, as applicable.
- Maintains the cleanliness, organization, and overall presentation of the entrance and host area.
- Assists with setting up the front desk and completing assigned side work, opening procedures, and closing duties.
- Immediately reports any breakage, damage, or maintenance concerns involving equipment, furniture, or the venue to management.
- Attends and actively participates in daily pre-service meetings, training sessions, and departmental meetings.
- Demonstrates a commitment to continuous learning by listening, observing, sharing knowledge, and leading by example.
- Maintains a positive, professional, and service-oriented attitude in all interactions.
- Demonstrates knowledge of Tao Group Hospitality, its partners, and the surrounding hotel environment, as applicable.
- Collaborates with fellow team members and provides support across the team to ensure seamless service and operations.
- Complies with all applicable Department of Health regulations, company sanitation standards, and established operating procedures.
- Assist and/ or complete additional tasks as assigned
TRAINING REQUIREMENTS:
- Tao Group Hospitality in-venue host person training
EDUCATION/WORKING KNOWLEDGE:
- Previous hospitality experience.
- Previous host person experience or guest-facing role.
- Experience in a high-volume restaurant/nightclub/lounge.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Ability to write, read, and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members, management, and guests to read
- Must be able to stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
