Lead Reservationist at Marriott

Union Square Hospitality Group (USHG) has created some of New York’s most beloved restaurants, cafés, and bars, offering outstanding food delivered with our signature warmth and hospitality. Founded by Danny Meyer with the opening of Union Square Cafe in 1985, USHG now includes an acclaimed portfolio of restaurants and an expanding collection of fast-casual concepts. 

 

Who you are:

The Lead Reservationist is an intelligent, confident, and organized individual who exemplifies hospitality, excellence, an entrepreneurial spirit, and integrity. You thrive in a fast-paced environment, and are able to effectively prioritize, communicate excellently, solve problems, build relationships, and create positive outcomes. You are strategic, proactive, calm under pressure, resourceful, and efficient. Most importantly, you possess superior verbal and written communication skills, strong decision-making, a sense of urgency, empathy, and attention to detail.

What you’ll do:

• Consistently deliver a culture of Enlightened Hospitality to guests and team members
• Exhibit warmth and professionalism when communicating with guests whether in-person, by phone, email, or the reservation system’s messaging feature
• Serve as the liaison between senior leadership, key operators, events teams, and guests in finding the right fit for reservations, simultaneously setting up excellent experiences and maximizing dining room capacities
• Develop relationships with guests, concierge services, executive assistants, and departments within the New York Marriott Marquis
• Support with guest review tracking and responses, and other administrative needs surrounding reservations and guests
• Make strategic decisions that maximize cover counts, drive revenue, and positively impact guest sentiment such as “surprise and delight” moments
• Effectively and responsibly use guest and reservations notes in creating positive and memorable experiences

What we need from you:

• Availability for a fully in-person role
• Availability to work days, nights, weekends, and holidays
• Experience in a front-of-house hospitality role strongly preferred
• Conflict resolution skills, strong attention to detail, and professionalism
• Knowledge of OpenTable strongly preferred
• Understanding of Microsoft Office (Excel, Word, Outlook, etc.)

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Lead Reservationist, you’ll enjoy:

• Competitive pay: Hourly rate of $26/hr
• Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Invest in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Hospitality perks: 51% dining discount across the entire USHG family of restaurants
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
• Center the salt shaker with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter. The road to success is paved with mistakes well-handled
• Bring a charitable assumption and err on the side of generosity
• Leave our campsite better than we found it; always responsible for the impact of our wake

 

*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

 

Join the team at The View!