General Manager at TAO Restaurant

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Employee Assistance Program

• Fertility & Family Forming Support and Resources

• Pet Insurance

• Employee Discounts

• TAO Savings Marketplace

• Time off and much more!

Oversees the daily activities of the front-of-house operations and team members in accordance with company policies and procedures and works concurrently with the Executive Chef ensuring a successful operation. Interacts with the dining room guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. 
 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Anticipates and accommodates the needs of guests. 
• Oversees the general cleanliness of the front-of-house and the entire venue. 
• Conducts the decision-making process for interviewing, hiring, and training new applicants. 
• Oversees scheduling, growth opportunities, and team member development for all front-of-house team members. 
• Responsible for all front-of-house job performance reviews, in conjunction with the Director of Operations. 
• Oversees front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitability. 
• Supervises the execution of regular service, catering, take-out, delivery, and all in/off-venue events. 
• Possesses in-depth knowledge of operational systems, including payroll, inventory, and purchasing. 
• Regulates all executive-level POS functions. 
• Shares responsibility with the Executive Chef for maintaining the venue’s monthly Profit & Loss statement standards. 
• Oversees Department of Health and company sanitation standards. 
• Ensures the venue is compliant with all federal, state, and local laws, regulations, and company policies. 
• Coaches and develops front-of-house team members by setting clear guidelines and expectations. 
• Ensures all mechanical systems are in good working order and compliant with federal, state, and local ordinances. 
• Ensures all team members are compliant with front-of-house standards and procedures. 
• Possesses in-depth knowledge of all food and beverage menus. 
• Ensures all guest and team member concerns are resolved. 
• Demonstrates practical knowledge of all supervised team members’ job duties. 
• Communicates clearly and concisely with heart-of-house team members during service. 
• Oversees the completion of all opening and closing procedures as prescribed by the company. 
• Oversees the replacement or repair of all broken or damaged equipment or furniture. 
• Attends, leads, and participates in all training sessions, departmental meetings, and pre-service meetings. 
• Learns by listening, observing other team members, and sharing knowledge while leading by example. 
• Portrays a positive and professional attitude. 
• Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments. 
• Works as part of a team and provides help and support to all fellow team members. 
• Assists with and/or completes additional tasks as assigned. 
   

TRAINING REQUIREMENTS: 

• TAO Group Hospitality General Manager Training Program
• PCI/DSS Training  
   

EDUCATION/WORKING KNOWLEDGE: 

• Minimum 8 years of previous hospitality experience in a General Manager or senior management role within a high-volume setting is essential. 
• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred. 
• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required. 
• Demonstrated financial acumen with P&L statements, annual budgets, forecasting, COGS, and labor models. 
• Must be organized, self-motivated, and proactive with strong attention to detail. 
• Proficient with computers (Microsoft Products), POS, and technology. 
   

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions