Infrastructure IT Engineer at Peak New York

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Mental Health Support and Services
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts

• Time off and much more!

   

The Infrastructure IT Engineer plays a critical role in delivering reliable, secure, and high-performance technology across a dynamic, multi-use, event-driven venue environment. This role supports live events, hospitality operations, and shared-tenant systems, ensuring technology is operational before, during, and after events that occur nights, weekends, and non-traditional hours.  This position is ideal for a hands-on IT professional who thrives in fast-paced environments, enjoys supporting live operations, and understands that technology downtime is not an option when the doors are open.

• Provide on-site and remote IT support for venues that operate nights, weekends, and holidays, aligned with live events and hospitality operations.

• Proactively prepare venue technology prior to events, remain available during live operations, and support post-event teardown and reconciliation.

• Build and manage a flexible, self-directed work schedule based on venue event calendars and operational needs rather than a traditional 9–5 workday.

• Support multi-functional venues within a shared building environment, coordinating IT services across multiple tenants, systems, and operational stakeholders.

• Maintain Point-of-Sale (POS) hardware and systems, ensuring all venues are fully operational for daily service and live events.

• Support Micros and/or other hospitality technology platforms, including troubleshooting during high-volume operational periods.

• Maintain, analyze, troubleshoot, and repair desktops, laptops, printers, peripherals, mobile devices, and POS equipment.

• Install, configure, upgrade, and replace hardware and software as needed to meet evolving operational demands.

• Maintain Point-of-Sale (POS) hardware and systems, ensuring all venues are fully operational for daily service and live events.

• Support Micros and/or other hospitality technology platforms, including troubleshooting during high-volume operational periods.

• Maintain, analyze, troubleshoot, and repair desktops, laptops, printers, peripherals, mobile devices, and POS equipment.

• Install, configure, upgrade, and replace hardware and software as needed to meet evolving operational demands.

• Maintain Point-of-Sale (POS) hardware and systems, ensuring all venues are fully operational for daily service and live events.

• Support Micros and/or other hospitality technology platforms, including troubleshooting during high-volume operational periods.

• Maintain, analyze, troubleshoot, and repair desktops, laptops, printers, peripherals, mobile devices, and POS equipment.

• Install, configure, upgrade, and replace hardware and software as needed to meet evolving operational demands.

• Create, respond to, and resolve IT support tickets, providing timely and effective resolutions for end users.

• Deliver white-glove technical support to venue staff, hospitality teams, and leadership in high-pressure live environments.

• Provide training, guidance, and technical education to end users on Windows and macOS platforms.

• Communicate clearly with users throughout the resolution process, ensuring transparency and confidence in IT services.

• Provide leadership with real-time notifications regarding potential system issues that could impact live operations or events.

• Maintain accurate documentation of systems, configurations, and procedures.

• Manage IT asset and inventory control for computers, hardware, software, and peripherals across multiple venues and tenants.

• Ensure technology standards are upheld while adapting to the unique needs of event-driven operations.

• Partner with IT Administrators and IT Leadership on infrastructure initiatives, venue upgrades, and special projects.

• Support technology rollouts related to new venues, tenant spaces, events, and operational enhancements.

• Perform additional tasks and responsibilities as assigned to support the broader IT and venue operations strategy.

• Assist and/ or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• Bachelor’s degree in information technology, Computer Science, or a related IT discipline required

• Hospitality, live event, or venue-based IT experience strongly preferred

• Minimum 5+ years of experience in computer systems, infrastructure, or corporate IT support preferred

• CompTIA A+ certification preferred (Network+ or similar a plus)

• Proficient in Microsoft Windows, Microsoft Office, POS systems; Oracle knowledge a plus

• Experience supporting workstations, mobile devices, printers, LAN/WAN networks, and hardware/software repairs

• Strong verbal and written communication skills with the ability to support non-technical users in fast-paced, live environments

• Proof of eligibility to work in the United States

• Valid Driver’s License

• Must be eligible to obtain a Passport for international travel

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs. with or without assistance 
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States) 
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment