Manager, Security at Tao Group
Tao Group Hospitality offers competitive benefits for all full-time team members such as:
Medical, Dental, and Vision Coverage
401(k) Retirement Program with Employer Match
Life and Disability Insurance Plans
Ancillary Insurance Plans
Employee Assistance Program
Fertility & Family Forming Support and Resources
Pet Insurance
Employee Discounts
TAO Savings Marketplace
Time off and much more!
This position is responsible for maintaining a safe, secure, and welcoming environment for guests, employees, talent, and property while ensuring security operations remain consistent with Tao Hospitality Group standards. The Security Manager will serve as a senior field leader, providing direct oversight of security personnel and supervisors across multiple venues. The ideal candidate possesses strong leadership skills, sound judgment, excellent communication abilities, and the ability to effectively manage security operations in nightlife and hospitality environments. This position requires a hands-on leader who can balance security, hospitality, and operational demands while maintaining strong relationships with venue leadership, security vendors, employees, guests, and law enforcement.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Oversee security operations across multiple Tao Hospitality Group venues
Conduct regular venue visits and operational inspections to ensure security standards are consistently maintained
Ensure venues are properly staffed and security personnel are positioned appropriately based on anticipated business levels, events, and operational needs
Monitor opening, operating, and closing procedures and identify potential security vulnerabilities
Ensure security teams maintain a professional, visible, and guest focused presence
Identify operational deficiencies and work with venue and security leadership to implement corrective measures
Supervise and evaluate security supervisors and other assigned security personnel
Ensure personnel report on time, properly equipped, professionally dressed, and prepared for their assignments
Conduct and participate in preshift briefings and ensure personnel understand venue specific expectations, current concerns, BOLOs, and special event requirements
Coach security personnel on professionalism, deescalation, guest interaction, access control, and emergency response
Address performance issues and recommend additional training or corrective action when necessary
Promote a professional security culture focused on solutions rather than confrontation
Respond to significant incidents, emergencies, and security related issues
Take command of significant incidents until an appropriate resolution or transfer of responsibility occurs
Ensure accurate, timely, and professional incident reporting
Review security reports for completeness, accuracy, and consistency
Identify recurring incidents and develop strategies to reduce future risk
Maintain professional working relationships with NYPD
Coordinate with law enforcement regarding significant incidents, investigations, trespass matters, banned individuals, and ongoing security concerns
Support venue leadership during emergencies, evacuations, medical incidents, fires, and other critical events
Identify security vulnerabilities and recommend practical mitigation strategies
Evaluate access control, camera coverage, lighting, physical security, staffing levels, and operational procedures
Identify potential risks involving guests, employees, vendors, contractors, and property
Assist in developing and updating venue specific security procedures and emergency plans
Maintain awareness of emerging security threats affecting Tao venues and nightlife operations
Ensure security personnel understand that security and hospitality are complementary responsibilities
Promote professional, respectful, and discreet interactions with guests
Ensure personnel appropriately handle intoxicated, disruptive, or non-compliant guests while minimizing unnecessary escalation
Support venue management in maintaining a safe environment without unnecessarily negatively impacting the guest experience
Address guest concerns professionally and escalate matters when appropriate
Assist with security planning and execution for VIP events, celebrity appearances, private events, buyouts, premieres, and other high-profile functions
Coordinate staffing, access control, credentialing, perimeter security, guest screening, and emergency response planning
Work closely with venue management, event producers, talent representatives, and other stakeholders
Adjust security operations based on event specific intelligence and risk considerations
Assist and/ or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:
Minimum 3–5 years of security, law enforcement, military, emergency services, or related supervisory experience; hospitality or nightlife security experience strongly preferred
Previous experience supervising security personnel in a high-volume environment
Strong understanding of security operations, access control, incident management, and emergency response
Previous experience working with NYPD or other municipal law-enforcement agencies preferred
Previous experience working with surveillance systems, access control systems, incident management platforms, or security technology preferred
Previous experience managing security operations for VIPs, celebrities, executives, or high-profile events preferred
Strong interpersonal and leadership skills
Experience managing multiple venues or geographically dispersed security teams preferred
New York State security credentials/licenses required as applicable to the position
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE :
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
