Assistant General Manager at TAO Restaurant

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Employee Assistance Program

• Fertility & Family Forming Support and Resources

• Pet Insurance

• Employee Discounts

• TAO Savings Marketplace

• Time off and much more!
   

Assists the General Manager in overseeing daily front-of-house operations and leading the team in alignment with department policies and procedures. Responsible for managing all aspects of front-of-house activities to ensure smooth and efficient service. Interacts with dining room guests, team members, and supervisors in a polite and courteous manner to deliver gracious hospitality. 

 ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Maintain professional appearance standards as outlined in the Tao Group Hospitality Employee Handbook. 
• Anticipate and accommodate guest needs to ensure an exceptional experience. 
• Ensure general cleanliness and upkeep of the front-of-house and the entire venue. 
• Assist in interviewing, hiring, and training new team members. 
• Oversee scheduling, employee development, and growth opportunities for all front-of-house staff. 
• Collaborate with the General Manager to create and conduct job performance reviews. 
• Manage front-of-house operations to ensure quality, safety, recipe accuracy, efficiency, and profitability. 
• Possess comprehensive knowledge of operational systems, including payroll. 
• Regulate and manage all executive-level POS system functions. 
• Participate in the review and analysis of the venue’s monthly Profit & Loss statements. 
• Ensure compliance with Department of Health regulations and internal sanitation standards. 
• Ensure venue adherence to all federal, state, and local laws and regulations, as well as company policies. 
• Coach and develop front-of-house staff by setting clear expectations and performance standards. 
• Ensure all mechanical systems are operational and in compliance with applicable codes and ordinances. 
• Monitor compliance with all front-of-house standards and procedures. 
• Maintain in-depth knowledge of all food and beverage menus and overall venue offerings. 
• Address and resolve guest and employee concerns promptly and effectively. 
• Oversee reconciliation of all end-of-shift financials. 
• Demonstrate practical knowledge of the duties of all supervised employees. 
• Communicate clearly and effectively with heart-of-house team members during service. 
• Ensure completion of all opening and closing duties as prescribed by company policy. 
• Attend and lead daily pre-service meetings to align team performance. 
• Demonstrate a strong understanding of Tao Group Hospitality, its partners, and any associated hotel properties. 
• Assist in managing the repair or replacement of any damaged equipment or furniture. 
• Actively participate in training sessions, departmental meetings, and daily pre-service meetings. 
• Lead by example through active listening, observation, and knowledge-sharing. 
• Maintain a positive and professional attitude at all times. 
• Foster a collaborative team environment by supporting fellow team members. 
• Assist with and complete additional tasks as assigned. 
   

TRAINING REQUIREMENTS: 

• Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable). 
• PCI/DSS Training  
   

EDUCATION/WORKING KNOWLEDGE: 

• Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.  
• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred. 
• Strong guest service foundation, ability to coach and build a team, problem solves, and leadership skills required. 
• Demonstrated financial acumen with P&L statements, and labor models is desirable. 
• Must be organized, self-motivated, and proactive with strong attention to detail. 
• Proficient with computers (Microsoft Products), POS, and technology. 
   

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

•   Ability to write, read, and verbally communicate
• Must have strong problem-solving skills 
• Excellent written and verbal communication skills required 
• Ability to work under pressure and meet deadlines 
• Must have good positive energy throughout the day 
• Must be able to read the computer monitors and print legibly 
• Must be able to sit and/or stand for extended periods of time 
• Must be able to move quickly through work and set the pace in the office 
• Must be able to push and lift up to 75 lbs. with or without assistance 
• Small to Medium office environment 
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 
• 5-25% Local Travel (United States)  
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 
• Ability to maintain a high level of confidentiality 
• Ability to handle a fast-paced, busy, and somewhat stressful environment