Intern, IT at Tao Group

This role provides hands-on experience in a dynamic hospitality environment, assisting with day-to-day technical support, system maintenance, and IT operations across corporate and venue locations.

• Provide first-level technical support for hardware, software, and network-related issues
• Assist with setup, configuration, and maintenance of computers, POS systems, printers, and mobile devices
• Support onboarding/offboarding processes, including user account setup and access management
• Troubleshoot basic IT issues and escalate more complex problems as needed
• Help maintain IT inventory, asset tracking, and documentation
• Assist with system updates, patches, and routine maintenance tasks
• Support IT projects, rollouts, and upgrades across corporate and venue locations
• Respond quickly to support requests and communicate status updates in a timely manner
• Follow company IT policies, security protocols, and data protection standards
• Assist and/ or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• Currently enrolled in Information Technology, Computer Science, or related field
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking fundamentals
• Strong problem-solving skills and attention to detail
• Ability to communicate clearly and respond quickly in a support environment
• Highly organized with the ability to manage multiple tasks
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs. with or without assistance 
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States) 
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment