Reservationist at Peak New York

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

Manages reservation book and executes the use of reservation system strategies. Oversight of Guest Success team functions to maximize and drive revenue performance at Tao Group Hospitality venues.
 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Drives the standardization of reservations policies and practices across venues, where applicable.
• Attends and participates in daily pre-service meetings.
• Actively takes and processes reservations.
• Assists with incoming calls and answering guest questions.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
• Implements cross-venue selling techniques.
• Regularly participates in local outreach programs to enhance our guest base and make lasting guest connections.
• Works closely with the Sales teams to properly allocate all private event bookings and drive event performance in restaurants.
• Assist and/ or complete additional tasks as assigned 
   

EDUCATION/WORKING KNOWLEDGE:

• Minimum 5 years previous hospitality experience within a high-volume setting is essential
• High School Diploma Required or equivalent with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
• Proficient in Windows Microsoft Office, POS systems
• 21+ years of age
   

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Must be able to stand for extended periods of time
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working Environment
• Exposure to hot kitchen elements or cleaning materials
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment