Restaurant Systems Specialist at USHG

Union Square Hospitality Group (USHG) has created some of New York’s most beloved restaurants, cafes, and bars, which offer outstanding food delivered with our signature warmth and hospitality. Founded by Danny Meyer with the opening of Union Square Cafe in 1985, the company now extends beyond the walls of its eateries.    

Who you are:

The Restaurant Systems Specialist, under the direction of the Director of Restaurant Technology, is responsible for supporting and maintaining multiple restaurant technology systems across the USHG portfolio. This includes POS, digital ordering platforms, gift cards, menu displays, and additional operational systems and integrations. The position plays a key role in keeping restaurant systems accurate, consistent, and easy for teams to use. It supports restaurants throughout the full menu cycle by updating menu items, pricing, and promotions; configuring systems with new menus, images, and descriptions; testing all changes; and implementing updates across all restaurants. The role also contributes to improving workflows, strengthening system reliability, and supporting new technology initiatives.

What you'll do:

• Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth 
• Partner with Operations, Marketing, Culinary, Finance, and Technology to plan, implement, and support menu and system updates.
• Gather requirements and define what needs to be updated across POS and off-premise ordering channels, including 3rd-party delivery partners.
• Provide on-site support and system installation during new venue openings, ensuring a smooth transition into live operations.
• Recommend improvements to established processes and partner with stakeholders to approve and implement changes.
• Support configuration and maintenance of additional restaurant systems such as KDS settings, printer routing, payment terminal setup, gift card activation flows, and menu display content.
• Ensure accuracy and data integrity across all digital channels and integrated systems.
• Participate in beta testing of new technologies, features, and integrations to support innovation across the restaurant portfolio.
• Receive, organize, prioritize, and execute menu and configuration requests across business channels.
• Monitor system performance, identify root causes across integrated systems, and escalate to vendors or internal technical teams when needed.
• Provide ongoing support, both remote and on-site, for system-related issues, service questions, troubleshooting, and general inquiries.

What we need from you: 

•  2+ years of experience working with POS and Online Ordering platforms; Toast and Olo experience preferred.
•  Track record of managing external vendors and service providers.
•  Experience supporting a broad group of stakeholders.
•  Experience driving adoption of technology through education, training, and other organizational change management strategies.
•  Restaurant/ Hospitality industry experience preferred.
•  Ability to be on-call (limited number of weekends) to provide remote technical service
•  Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
•  Communicates with honesty and kindness and creates the space for others to do the same.
•  Fosters connection by putting people first and building trusting relationships.