Infrastructure Engineer at Tao Group

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Employee Assistance Program

• Fertility & Family Forming Support and Resources

• Pet Insurance

• TAO Marketplace

• Employee Discounts

• Time off and much more!
   

Information technology (IT) technicians maintain computer systems, provide technical support, and teach their clients the basic skills they need to operate newly installed programs.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Maintain POS hardware and ensure all venues are fully prepared for operations daily
• Inspect and maintain Micros Symphony terminals, printers (receipt/kitchen), and cash drawers across all venues during pre-shift checks
• Facilitate all user access to multiple systems including Azure Active Directory, SharePoint, etc.
• Experience in Micros Symphony and/or other hospitality POS systems.
• Perform daily pre-shift inspections of Micros Symphony terminals, receipt/kitchen printers, cash drawers, and handheld devices across all venues to ensure full operational readiness.
• Troubleshoot and resolve Micros Symphony errors, printer failures, and connectivity issues in real time during service with minimal disruption to venue operations.
• Coordinate with venue managers to execute menu rollouts, limited time offer (LTO) pricing changes, and event configurations in Micros Symphony.
• Manage and respond to end-user support requests through the IT ticketing system, ensuring timely resolution and accurate documentation of all incidents, assets, and provisioning activities.
• Provide remote and on-site technical support for desktops, laptops, and peripherals across Windows and Mac OS environments, diagnosing and resolving hardware and software issues while delivering end-user training and guidance.
• Document, maintain, upgrade or replace hardware and software.
• Follow-up with users regularly throughout the issue resolution process to ensure smooth communication.
• Provide up-to-date information to end users in response to specific inquiries.
• Provide notification to Leadership Staff regarding potential issues as they arise.
• Maintain asset and inventory control of computers, hardware, software and peripherals.
• Collaborate with IT Administrators and the IT Director on special projects, system initiatives, and strategic assignments.
• Complete additional duties and ad hoc tasks as directed by IT leadership.
• Complete any other duties as assigned by direct supervisor or member of the IT leadership team.
   

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma or equivalent
• Hospitality experience a plus
•  Proof of eligibility to work in the United States
• Valid Driver’s License
•  Must be eligible to obtain a Passport for international travel.
• 21+ years of age
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
• 5+ years of experience in computer systems or corporate IT support preferred
• CompTIA A+ preferred
• Experience with workstations, cell phones, printing systems, hardware and software repairs
• Experience with Lan/Wan support
• Good verbal and communication skills

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE 
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
•  Excellent written and verbal communication skills required
•  Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
•  Must be able to move quickly through work and set the pace in the office
•  Must be able to push and lift up to 25 lbs.
•  Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
•  Ability to handle a fast-paced, busy, and somewhat stressful environment