Senior Payroll Administrator at Tao Group

The Senior Payroll Administrator is responsible for the accurate, timely, and compliant processing of payroll for Tao Group Hospitality's multi-state workforce. This role serves as a subject matter expert for payroll operations and partners closely with Payroll Leadership, People Practices (HR), Accounting, Finance, Operations, and venue management to ensure payroll data integrity, regulatory compliance, and exceptional internal customer service.

The Senior Payroll Administrator performs complex payroll processing activities, researches and resolves payroll discrepancies, administers payroll adjustments, conducts payroll audits, and supports payroll system enhancements and process improvement initiatives. This position also provides guidance and mentorship to Payroll Administrators, assists with training, and contributes to departmental projects that improve operational efficiency and the employee payroll experience.

• Demonstrate professionalism, integrity, and responsiveness in every interaction.
• Deliver exceptional service to internal employees, managers, and business partners.
• Build collaborative relationships across all departments.
• Uphold Tao Group Hospitality's Core Values while maintaining a positive and solution-oriented approach.
• Maintain a safe work environment through responsible work practices.
• Follow all company safety policies and procedures.
• Promote the safety and well-being of fellow employees and guests.
• Process multi-state payroll accurately and timely within established payroll deadlines.
• Review, audit, and validate payroll transactions before processing.
• Process payroll imports, electronic batch uploads, and system integrations including:
  • Event Pay
  • Commissions
  • Bonuses
  • Credit Card Tips
  • Cash Tips
  • Promoter Payments
  • Group Sales Incentives
• Process supplemental and one-time payments including:
  • Final pay
  • Severance
  • Retroactive adjustments
  • Bonus payments
  • Lump-sum payments
  • Off-cycle payrolls
• Calculate retroactive pay adjustments for exempt and non-exempt employees.
• Process overtime adjustments and earnings corrections.
• Process payroll corrections including:
  • Manual checks
  • Stop payments
  • Voids
  • Reissues
  • Wage adjustments
  • PTO/Vacation payouts
• Coordinate payroll changes with the company's payroll provider.
• Ensure payroll activities comply with all applicable federal, state, and local wage and hour laws.
• Monitor compliance with wage garnishments, tax withholding, minimum wage, overtime, tip reporting, and applicable payroll regulations.
• Partner with Payroll Accounting regarding tax updates, jurisdiction changes, and payroll compliance requirements.
• Assist with year-end payroll processing including:
  • W-2 processing
  • Year-end balancing
  • Payroll reconciliations
  • Union reporting
  • Government reporting requirements
• Support internal and external payroll audits.
• Perform comprehensive pre-processing and post-processing payroll audits.
• Audit electronic timecards to ensure:
  • Accuracy
  • Manager approvals
  • Proper pay period assignment
  • Compliance with company policy
• Review payroll exception reports and resolve discrepancies prior to payroll transmission.
• Maintain payroll data integrity across all systems.
• Verify payroll imports and interface files prior to upload.
• Serve as a primary resource for payroll-related questions from employees and management.
• Research and resolve payroll issues accurately and within established service standards.
• Communicate professionally through phone, email, and in-person interactions.
• Partner with venue management to resolve payroll discrepancies in accordance with company policies and applicable labor laws.
• Assist with payroll check distribution when required.
• Monitor outstanding payroll checks and coordinate stale-dated check resolution while maintaining appropriate documentation.
• Support payroll system implementations, upgrades, testing, and enhancements.
• Identify opportunities to improve payroll efficiency through automation and standardization.
• Participate in departmental projects focused on continuous process improvement.
• Assist with documentation and maintenance of payroll procedures and best practices.
• Ensure payroll process documentation remains current.
• Train and onboard new Payroll team members on systems, policies, and payroll procedures.
• Mentor Payroll Administrators by providing guidance on payroll processing, issue resolution, and best practices.
• Assist Payroll Leadership with workload balancing and payroll assignments during peak processing periods.
• Promote consistency in payroll operations through coaching and knowledge sharing.
• Maintain strict confidentiality of employee payroll information.
• Support cross-functional initiatives involving Payroll, Finance, Accounting, HR, Benefits, and Operations.
• Perform additional duties and special projects as assigned.
• Assist and/ or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma or equivalent required.

• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred.

• Associate's or Bachelor's degree in Business, Accounting, Finance, Human Resources, or related field preferred.
• Minimum of five (5) years of progressively responsible payroll experience.
• Experience processing high-volume, multi-state payroll.
• Hospitality industry payroll experience strongly preferred.
• Experience with payroll system implementations or conversions is a plus.
• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) preferred.
• Must be legally authorized to work in the United States.

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs. with or without assistance 
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States) 
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment